Warranty & Care

Quality Claims

GELIANS inspects every piece of jewelry before delivery. If you discover a quality issue, please contact us as soon as possible so we can review the situation.

Warranty Period

GELIANS does not currently advertise a fixed public warranty period. Warranty and manufacturing-defect cases are handled individually. Please contact GELIANS for specific guidance regarding your item.

Independent Examination

If you believe there is a manufacturing defect, please contact GELIANS to discuss the situation. We will guide you on the appropriate next steps.

Required Documents

When submitting a quality claim, please provide:

• Proof of purchase (order number or receipt);
• A description of the issue and, if possible, photographs.

Returns Policy

Jewelry of proper quality is not accepted for voluntary return for reasons unrelated to a defect, non-conformity, or an error attributable to GELIANS. Reasons such as change of mind, no longer wanting the product, or preference for another design do not create a voluntary return right under GELIANS store policy.

• If you believe there is a defect or company-side error, please contact GELIANS for individual review.
• GELIANS may request order information, photographs, videos, or inspection of the jewelry.
• Where company responsibility is established, GELIANS will work with the customer to determine an appropriate resolution.
• Nothing in this policy limits or excludes any mandatory consumer rights that cannot be waived under applicable law.

Defect and Error Claims

• If you discover a manufacturing defect, material non-conformity, or incorrect item attributable to GELIANS, please contact us as soon as possible.
• Each case is reviewed individually. GELIANS may request photos, videos, or inspection of the jewelry.
• Where responsibility on the part of GELIANS is established, an appropriate resolution will be agreed with the customer, subject to applicable mandatory consumer law.

Warranty

GELIANS does not currently advertise a fixed public warranty period. Cases are reviewed individually. Mandatory rights under applicable law remain unaffected.